Think about how often you have said yes to a request in the last couple of months but wish you hadn’t. You may have arrived at a job, realised it wasn’t the right project for you, but you agreed to quote it anyway. You may have agreed to a wage increase for an employee, but realised the increase was too great, and now you will likely need to increase the wages of some of your other employees. Or, you may have told a client you would

When it comes to growing a business and succeeding, billionaire Richard Branson is a guy we listen to. He founded the Virgin Group in the 70's, which today controls more than 400 companies in many diverse sectors from travel, to telecommunications, health, banking, music, and leisure. Below are some of his tips for growing a business. PLAN FOR THE LONG-TERM "Setting some milestones for you and your team to work towards will keep you motivated and driven. If you have a clear vision of where you would

Since COVID began, I have taken a stronger interest in golf and am playing more regularly. I always found this game quite frustrating, but the more I play it, the less frustrating it is. Funny how that works! Playing regularly has helped me to refine my technique, practice more, and know what I am doing wrong when my game isn't working. And running my business has always been similar. Here are some business lessons playing golf has taught me. LESSON 1: KNOW WHAT LIES AHEAD, SO YOU

Years ago, Stephen R. Covey wrote a ground-breaking book, titled “The 7 Habits of Highly Effective People” that changed the way many leaders manage their business and life. In this article, I summarise the 7 habits, so you can choose to apply some, or all of them. BE PROACTIVE A proactive person takes responsibility for all the good and not so good that happens in his life and business. A proactive person focuses their time and energy on things they can control. They plan what they want

It’s been a busier year than expected, and the financial year is coming to a close. So now is a good time to start planning profits for 2022. This plan is called a “Financial Forecast”, and it’s done by looking at your 2021 P&L and predicting the next 12 months of sales, expenses, and profits. IS IT ACCURATE? The predicted sales and net profit are quite accurate because it is created based on past data and using the last 2 quarters to help guide patterns. The exercise is simple

We are coming to the end of a busy financial year in just over 30 days, so now is a good time to start planning your business for a successful new financial year. Now is also a good time to start thinking about what has worked well over the past 12 months, and what could be improved on. The 4 R’s will help you develop your business with more efficiency, effectiveness, proving much more satisfaction.. RE-ENGINEERING In business, we all tend to continue doing everything the

If you think back over the last few years, you would have clicked with some prospects from the first conversation, and trust probably developed very quickly. They are those jobs with magical interactions! So, let’s breakdown what happens at the beginning of the sales process when the interaction is great and trust builds quickly, so you can replicate this process with every prospect when you choose. 1. Marketing. Often a prospect becomes aware of your business via social media, your website, driving by signage, or recommended by

2021 has started with a bang! Every landscaper around the country has more than enough work at the moment, and that should be a great thing, right? Well, it seems to be a double-edged sword. On one hand, COVID has sparked a mini-boom that we would not be experiencing had the pandemic not happened. But, it is also causing other problems like business owners being run off their feet with a record numbers of enquiries, record numbers of quoting, and very few or no new

Conflicts or disagreements occur with clients due to miscommunication, misaligned expectations, confusion, unexpected changes, varying priorities or when a client realises they can take advantage of a contractors’ poor documentation or procedures. Resolving conflicts with clients is a topic I am asked about often, so here is a quick guide in how to do so. 6 Step Guide 1. Call the client and address the issue. Make contact as soon as you detect that your client is feeling uncomfortable, either by the tone of their voice

You may have read this heading and thought, "but isn’t it obvious that every business owner takes 100% responsibility for everything that happens in his or her business?" The answer is no. Many business owners know they are responsible for getting work, employing and paying their employees and subcontractors, and paying BAS and tax. In other words; all the fundamental responsibilities. But what about the things that happen that seem to be beyond our control, that negatively affect our business, like a recession, or an impossible

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