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Apr 2021

Posted at 13:45h in Blog

If you think back over the last few years, you would have clicked with some prospects from the first conversation, and trust probably developed very quickly. They are those jobs with magical interactions! So, let’s breakdown what happens at the beginning of the sales process when the interaction is great and trust builds quickly, so you can replicate this process with every prospect when you choose. 1. Marketing. Often a prospect becomes aware of your business via social media, your website, driving by signage, or recommended by

Mar 2021

Posted at 16:04h in Blog

2021 has started with a bang! Every landscaper around the country has more than enough work at the moment, and that should be a great thing, right? Well, it seems to be a double-edged sword. On one hand, COVID has sparked a mini-boom that we would not be experiencing had the pandemic not happened. But, it is also causing other problems like business owners being run off their feet with a record numbers of enquiries, record numbers of quoting, and very few or no new

Feb 2021

Posted at 08:49h in Blog

Conflicts or disagreements occur with clients due to miscommunication, misaligned expectations, confusion, unexpected changes, varying priorities or when a client realises they can take advantage of a contractors’ poor documentation or procedures. Resolving conflicts with clients is a topic I am asked about often, so here is a quick guide in how to do so. 6 Step Guide 1. Call the client and address the issue. Make contact as soon as you detect that your client is feeling uncomfortable, either by the tone of their voice

Jan 2021

Posted at 13:54h in Blog

You may have read this heading and thought, "but isn’t it obvious that every business owner takes 100% responsibility for everything that happens in his or her business?" The answer is no. Many business owners know they are responsible for getting work, employing and paying their employees and subcontractors, and paying BAS and tax. In other words; all the fundamental responsibilities. But what about the things that happen that seem to be beyond our control, that negatively affect our business, like a recession, or an impossible

Nov 2020

Posted at 18:03h in Blog

What has this crazy year taught us? When the pandemic hit our shores back in March, it sent everyone into panic mode. None of us knew what would happen to our business, our income, or how to stay safe from the virus, but we were guided by the authorities and continually kept adapting to stay safe, and stay operational. Owners of Landscape businesses were already good at being adaptive, but the pandemic took these skills to another level. Before the pandemic appeared, running a Landscape business required an

Oct 2020

Posted at 14:14h in Blog

Problem: You have advertised for a key employee several times and repeatedly find no-one. Solution: We all know finding a key employee can be hard, but repeatedly talking about how hard or impossible it is to find a potential employee will not make it any easier. In fact, it will probably work against you. Instead, plan how you could find a strong employee. Create the compelling advertisement, think of all the places you could advertise (Facebook, Instagram, Facebook Membership Sites, Suppliers etc). Make a list of

Sep 2020

Posted at 16:36h in Blog

Carol Dweck, a professor of psychology at Stanford University, first coined the term "growth mindset” in 2006 in her book “Mindset”. Since then, many businesses and educators have used her theory to help employees and students thrive. So, What Is a Growth Mindset, and Is It Easy to Develop? If a person believes their talents and ability can be developed through hard work, persistence, good strategies, and guidance from others, they have a “Growth Mindset”. They tend to achieve more and learn faster than people with a

Aug 2020

Posted at 13:47h in Blog

When the COVID-19 outbreak started increasing in late March 2020, we were all in a state of concern. We did not know if the Landscape Industry, like so many others, would be shut down for a prolonged period. While that unfortunately was the case with many industries, thankfully it was not for the landscape industry. Since May, many landscapers have been reporting increased enquiries and sales, which is great news! However, some landscapers have asked me, “how do I manage my business so that profits

Jul 2020

Posted at 12:44h in Blog

As business owners, we all want our valued employees to stay long-term. The benefits of retaining employees are numerous, so it is worth spending some time to use the strategies below as a check list to ensure you are doing all you can to retain employees. Here are 10 ways we can retain employees long term. Retention starts with recruiting properly Retention starts with recruiting properly. Writing a compelling advertisement, screening applicants and choosing who to interview, asking them the right questions and planning a trial

Jun 2020

Posted at 17:23h in Blog, Marketing, Money, Uncategorized

A Profit Share System for key employees? Why didn’t I think of that?! Thankfully many of us have some great employees working with us at the moment, which is why employee retention and job satisfaction probably continue to remain high on our list of priorities. One employee retention strategy that I like is the Profit Share System (PSS). I developed a system for the landscape industry years ago, after using one for years in my previous business. When you get a PSS right, it contributes significantly to

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